We are happy to exchange or refund goods if returned within 28 days of purchase and provided that they remain unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a valid JB4shop.co.uk receipt or, for online returns, your despatch confirmation email including your order reference number.
Returning an Unwanted Item. If you wish to return an unwanted item, you may do so, once you notify us within 28 days of receipt of the order via the online Contact Us form or email us at firstname.lastname@example.org. We will be in touch as soon as we are notified of the return. The item must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Please note that it is your responsibility to return this item in protective packaging and you are responsible for return postage costs. You must also ensure that you quote your order reference number with the return. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received otherwise than in accordance with these requirements.
Once the item is received back to the store it will be checked and granted it meets these conditions we will then offer a refund or replacement for this item. Refunds will be applied to the credit/debit card that was used to purchase the item.
You may also return goods purchased online to our shop provided you have a copy of your despatch confirmation email.
Cooling Off Period
There is a cooling off period of 14 days during which you have the right to cancel your order. You must provide notice of cancellation no later than 14 days after the receipt of goods through one of the following mediums:
online contact form or by telephone call.
We will refund the original purchase price provided that the goods are returned to us in their original condition. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
Returning Incorrect Items
Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. If you receive an item which differs in description please ensure that you check inside the box to confirm that the correct items are not inside the box
Returning a Damaged or Faulty Item
Damaged in Transit. We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours via our online contact us form. Where the damage is not noticeable until you open your parcel, after you have signed for delivery or where the parcel is delivered via routine Post / Royal Mail which cannot be refused, then you must notify us within 48 hours via email or phonecall. We will then advise on how best to proceed. Please check all contents on receipt of your order.
We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights. This item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement / repair / refund).
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We are happy to return such items to the customer at the customer's cost. In Dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
In Store Returns
We are happy to exchange or refund merchandise items if returned within 28 days of purchase, provided the goods are unused, unopened, in original packaging with all materials, manuals and accessories intact and accompanied by a valid JB4shop.co.uk reciept
Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse a refund.
28 Day Returns Policy
If your return does not meet the requirements of our 28 day returns policy, the decision to accept the return is at the discretion of the Store Manager. We are unable reverse the Store Manager's decision.
If you believe your product has a fault, then you can return this within a reasonable timeframe to your local store with your receipt, where an assistant will be happy to inspect and, once the item is deemed to have a genuine manufacturing fault, offer a repair or replacement. If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use) then we are unable offer you with a replacement or a refund.